Terms and Conditions

Welcome to the website of Peachy Cleaning Services Pty Ltd (“we,” “our,” or “us”). By accessing or using our website, peachycleaningservices.com.au (the “Website”), and/or engaging our cleaning services (the “Services”), you agree to be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully. If you do not agree to these Terms, you must not use our Website or engage our Services.

1. Services

Peachy Cleaning Services provides a variety of professional cleaning services for residential, commercial, and strata properties. Our services may include regular office cleaning, vacate cleaning, window cleaning, and other cleaning tasks as outlined on our Website or agreed upon with the client.

Service Quotes

  • All service quotes provided by us are estimates based on the information you provide. Prices may be subject to change if the scope of work varies from the original quote.
  • Additional services requested that are not included in the original quote may incur extra fees, which will be communicated to you.

Service Agreement

  • By engaging our services, you agree to a service agreement that outlines the specific services to be performed, the fees, and the terms of the work.
  • Services will be carried out in accordance with this agreement unless otherwise specified or modified by mutual consent.

2. Booking and Cancellation

Booking

  • Bookings can be made via our Website, phone, or email. All bookings are subject to availability.
  • We reserve the right to accept or decline any booking request at our discretion.

Cancellation or Rescheduling

  • If you wish to cancel or reschedule your service, we require at least 24 hours’ notice. Failure to provide sufficient notice may result in a cancellation fee.
  • We reserve the right to cancel or reschedule services due to unforeseen circumstances such as staff unavailability, emergencies, or other situations beyond our control. We will notify you promptly and work with you to arrange an alternative date.

3. Payments

  • All service fees must be paid as per the agreed terms outlined in the service agreement.
  • Payment methods include credit card, direct bank transfer, or other methods as specified on our Website or in the service agreement.
  • Invoices are to be paid within the payment period stated on the invoice. Late payments may incur additional fees, including interest and collection costs.

4. Client Responsibilities

To ensure our services are performed efficiently and effectively, you agree to:

  • Provide accurate and complete information when booking our services.
  • Provide access to the property at the agreed time and ensure a safe working environment for our staff.
  • Notify us of any specific cleaning instructions, risks, or hazards present in the property.

5. Liability

Limited Liability

  • We will take all reasonable care in providing our services, but to the maximum extent permitted by law, Peachy Cleaning Services is not liable for any damage, loss, or injury arising out of your use of our Website or Services, except where such liability cannot be excluded under Australian law.
  • You agree to indemnify and hold Peachy Cleaning Services harmless from any claim or demand arising out of your breach of these Terms, misuse of our Services, or negligence.

Damage and Breakages

  • We will take all necessary precautions to prevent damage to your property during the course of providing our services. However, in the unlikely event of any accidental damage or breakage caused by our team, you must report it within 24 hours for assessment. Our liability for damage is limited to the cost of repair or replacement.

6. Warranties and Guarantees

We provide a satisfaction guarantee for our services. If you are not satisfied with the quality of the service provided, please contact us within 24 hours, and we will arrange a re-clean at no additional cost, subject to reasonable grounds.

7. Intellectual Property

All content on our Website, including text, images, logos, and other materials, is the property of Peachy Cleaning Services or its licensors and is protected by copyright laws. You may not reproduce, distribute, or otherwise use the content without our express written permission.

8. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Peachy Cleaning Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

9. Privacy

We are committed to protecting your privacy. Please refer to our [Privacy Policy](link to your privacy policy) for information on how we collect, use, and protect your personal data.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in the event of a dispute.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our Website with an updated “Effective Date.” By continuing to use our Website or Services after such changes, you agree to be bound by the updated Terms.

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Peachy Cleaning Services Pty Ltd
Email: hello@peachycleaningservices.com.au

Effective Date: 21.10.2024